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TOPIC: Kraken Kratom

Kraken Kratom 2 years 6 months ago #2051

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Hello everyone from Ilovekratom.com forums. My name is Jacob and I'm the marketing director for Kraken Kratom.

We are an online retailer of Kratom products located in Portland, Oregon. We sell a variety of Kratom products including leaf, powder, and extracts in many different strains. All of our Kratom products are lab-tested for purity and Mitragynine content. We also provide free same day shipping and a 100% satisfaction guarantee on every order placed. If you're not happy, we'll refund or replace your order immediately. We pride ourselves on providing superior products and superior service at a price you can afford.

To mark our admission here at ILoveKratom.com, we are currently running a 15% special on all of our products. Simply use the coupon code "lovekratom" at checkout for your discount. On top of this discount, all customers will receive a complimentary Kraken keychain. Pictures below. :)




Thanks for checking us out! Visit our website by clicking here!

Please respond here with any questions or email me directly at jacobmartus [at] pdxaromatics.com.
Last Edit: 2 years 6 months ago by KrakenKratom.
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Kraken Kratom 2 years 5 months ago #2510

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I have been using this company for a little over a month or so and just have to say that I am totally impressed. Not only do they have quality products as well as weekly and daily coupons but their customer service is really stellar. I wanted to register just so I could leave a review of my experience with them because I am so pleased! Firstly, everytime I order it is here by the next day with their free overnight Fedex shipping for orders over $99 which is awesome! The one time they ran a little short of the product I had ordered they emailed to let me know right away and actually had it sent out the very next day for overnight saturday delivery (which is pricey!) at NO expense to me instead of having me wait until Monday for the regular overnight delivery. They made sure I got what I ordered and I got what I ordered quickly and I REALLY appreciate that. You just don't see service like this a lot these days or see many companies who truly care about their customers. I've had the same situation happen a few times before with other companies and I did not recieve this kind of service so I really felt the need to leave them a little review since I don't see any yet for them and they really deserve one! Thank you again Kraken Kratom & thank you to Travis at Kraken Kratom for all your help! Highly recommed these guys if you have not tried them yet!
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Kraken Kratom 2 years 4 months ago #2670

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Chelsea,

Thanks for leaving us a review! We appreciate your business and for sharing your experience here.

We do our best to provide a superior customer service experience mirroring what you should expect when dealing with any business, online or off.

Please let us know if there is anything we can do for you.

Thanks again,


Kraken Kratom
Last Edit: 2 years 4 months ago by KrakenKratom.
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Kraken Kratom 2 years 4 months ago #2976

Hi KrakenKratom, I tried to place an COD order today on your site. I selected fedex,but at the Payment stage of checkout,it only said credit card/Check/Money Order??? what do I need to do now? thanks
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Kraken Kratom 2 years 4 months ago #2980

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cblakerob380 wrote:
Hi KrakenKratom, I tried to place an COD order today on your site. I selected fedex,but at the Payment stage of checkout,it only said credit card/Check/Money Order??? what do I need to do now? thanks

Hey there, apologies for the inconvenience. We are currently experiencing technical issues with our COD extension for Magento so we've had to disable it. Unfortunately when we leave it active, it breaks our coupon codes which isn't an option for our customers!

We do have a solution though. If you'd still like to order, just choose 'Check/Money Order' at checkout and then send us an email, or update this thread and let us know your order # and we'll make sure to process it as COD.

Please let me know if you have any other questions, and thanks for your interest.


Jacob
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Kraken Kratom 2 years 3 months ago #3205

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Hi, I emailed you already about not seeing samples on your site. Also the lovekratom code doesn't work for me when I put it under discount codes at checkout. I reallly want to try you guys out now that I found a challenger for mmm,ms,coastal and kratom king. I want a keychain too so if the code doesnt work how can I go about receiving those key chains?
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Kraken Kratom 2 years 3 months ago #3211

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Hey, thanks for getting in touch with us. I apologize for the inconvenience you experienced with that coupon code. I've fixed that code so it should work for you now.

I'll send an email over to our production team to make sure you receive a keychain with your order. To ensure this however, you can also include a message in the "comments" section of your order requesting a keychain. The same goes for samples. If you'd like a small sample of a particular product on our site, leave a note in the comments section of your order and we'll do our best to send something out.

Thanks again for letting us know about the coupon code problem. Please feel free to email our support staff or update this thread with any other questions.

Jacob
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Kraken Kratom 2 years 3 months ago #3226

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KrakenKratom wrote:
Hey, thanks for getting in touch with us. I apologize for the inconvenience you experienced with that coupon code. I've fixed that code so it should work for you now.

I'll send an email over to our production team to make sure you receive a keychain with your order. To ensure this however, you can also include a message in the "comments" section of your order requesting a keychain. The same goes for samples. If you'd like a small sample of a particular product on our site, leave a note in the comments section of your order and we'll do our best to send something out.

Thanks again for letting us know about the coupon code problem. Please feel free to email our support staff or update this thread with any other questions.

Jacob
I have also thought about giving you guys a try.. Sample options would be nice! Was going to use the memorial day coupon to try out the Ultra enhanced I, but the smaller portion was labeled sold out, while all the others were labeled in stock (of the same product)? :-?

Never know... You may find more/better customers with a sample options, (no i don't mean "Free", just samples that we can try for a cheaper amount than buying 50-100 grams, etc)
Last Edit: 2 years 3 months ago by waybigger.
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Kraken Kratom 2 years 3 months ago #3256

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waybigger wrote:
I have also thought about giving you guys a try.. Sample options would be nice! Was going to use the memorial day coupon to try out the Ultra enhanced I, but the smaller portion was labeled sold out, while all the others were labeled in stock (of the same product)? :-?

Never know... You may find more/better customers with a sample options, (no i don't mean "Free", just samples that we can try for a cheaper amount than buying 50-100 grams, etc)

Thanks for your input and consideration! It's much appreciated. I'm not sure why our smaller quantities of UEI were marked out of stock, but that was an error. I've corrected it.

Also, regarding sample sizes. We're planning to add sample sizes of our most popular strains to the website very soon. I'll make sure to post a message here once we've got that implemented.

Please let me know if you have any other questions. And thanks again for considering Kraken Kratom.
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Kraken Kratom 2 years 3 months ago #3265

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Thanks Bro!

Take advantage of our 30% off sale now through Sunday! Use coupon KRKN30 and enjoy 30% off plus FREE SHIPPING plus earn TRIPLE REWARDS!
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