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TOPIC: Cali Botanicals

Cali Botanicals 3 months 2 weeks ago #38008

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Hey all!
So I have been using capsules lately and have been ordering from Cali Botanicals every few weeks totalling several orders. Their products are decent in quality and price. The shipping is typically quick.
HOWEVER my last order was a huge issue and has resulted in them losing me as a customer. I wanted to tell of my experience to help others avoid using them!
On Tuesday I placed a small order--same as my usual biweekly or so orders. I chose expedited shipping as I wanted it a little bit faster.
Come Wednesday I get the shipping confirmation email. When I check the tracking number however, it states still awaiting item from retailer. So I give it 24 hours (ALREADY I know something is wrong because they NEVER take this long shipping things out to me)
I contact Cali (Justin Martinez) and they tell me that I entered some wacky address in GEORGIA. I tell them that is NOT possible as the USPS has already confirmed they are awaiting an item from you and that tracking number shows MY ADDRESS in NYS.
After many back and forth emails they are BLAMING ME for the mistake and telling me I have to pay an additional $!5 dollars to bring it back from the wrong address they are claiming I entered. Again, I have already paid extra for the shipping and per the order confirmation directly from Cali and the USPS--My address is 100% correct and shows nothing of that weird GA address they are claiming I entered.
So I STILL have not gotten my product and they are STILL telling me I have to pay $15 which I absolutely refuse since it was THEIR mistake. They are trying to blame me for their issue to fleece me for MORE money.
I have spent 100s at the site over the past 5 months or so and I am absolutely disgusted they are treating me this way.
They should be apologizing and giving me my money back but instead they are trying to make me pay MORE. And being VERY rude in the process.
I will never use them again and I urge everyone to go elsewhere because their customer service is absolutely atrocious.
Writing this in hopes it saves someone else trouble!

Thanks for reading!
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Cali Botanicals 3 months 2 weeks ago #38026

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Thank you for sharing your unfortunate experience. I find, sometimes things get very uncomfortable and later get resolved when cooler heads (not using white vein like I did today, for example, haha) prevail. However, it’s nice to have your side posted here because I haven’t had an opportunity to get to know them yet and you haven’t posted much yet, either. So those are two positive things out of this experience.

How are you going to SOLVE your issue of ordering and having it shipped to NYS, not Georgia?!
Laurie
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Cali Botanicals 3 months 2 weeks ago #38037

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kc,

happy to have you here. im glad you are no longer giving them your $. I have never had an issue with k vendors, just one with the shipping but the vendor rectified it quickly. there are plenty approved vendors here that have some of the best customer service ive seen EVER for online companies
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Cali Botanicals 3 months 2 weeks ago #38038

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Hi Laurie thanks for the reply :) Yes I have not posted a lot as I do a lot of lurking but I thought something like this was important to note-because heck I'd want to know. We are spending our hard earned money with any vendor and when you use them regularly I think it is absolutely necessary that a vendor show courtesy and compassion when an issue aries. Since I am new and not known well to the community I understand the possible hesitation to believe my side or that I had no hand in the mistake. I am just a gal in my 30s using kratom for chronic pain and anxiety. If anyone wants to see the emails I will gladly share lol!!! I was courteous to them but had to be slightly assertive (which I am not good at anyways lol) to try and come to a resolution. As far as getting it back I have no idea. They have not responded since I sent the email showing my address was correct in their order and with the usps. Guess I count it as a loss and continue on! :)
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Cali Botanicals 3 months 2 weeks ago #38039

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Michele thank you! As I said I do more lurking than anything lol but I will post when I think it is important or I can offer some kind of help-advice :) Yes I certainly need to switch to an approved vendor-what made me use Cali was the availability of the capsules (which don't seem to be too easy to find) But I think I am going to start making my own capsules as that would be cost saving and I could use the variety of powders available. I will definitely check the vendor out. Thanks for your reply :)
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Cali Botanicals 3 months 2 weeks ago #38041

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I understand its tough cause I didn't realize they were an approved vendor! Oregon kratom usually has caps but they have been going through major supply issues. I do cap my own its easy and cost efficient and you can make your own blend, add turmeric ect but until then ill see what I can find. but trust me plenty of us will chirp up. glad youre here to post!
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Cali Botanicals 3 months 2 weeks ago #38042

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That’s what I was wondering. How you proceed from here with the goal being getting you restocked. I’m glad you mentioned the capsule need so we can be of better use to helping you push past this and find a new vendor.

I prefer caps but also don’t have the patience or space for that job. My bedroom is smaller than some bathrooms and has sample bags lined up in three areas already. Powder is just easier because I’m able to use it in private and I wear a kratom-sweatshirt around the house for kratom-cleavage etc..

Must be time for you to try a new vendor with a regular discount code! ILK discount codes are a MUST for all of us! I’m not yet a capsule buyer, but I’ve had the opportunity to try two ILK APPROVED VENDORS that sell good powder pre-capsulated. Oregon Kratom is EXCELLENT and so is Online Kratom. I suggest you email both of them and inquire about an ILK discount code. They both are VERY BUSY vendors, but the customer service is the TOPS. They will gladly provide a discount code or tell you which one is currently being used for the weekend, etc. These days, vendors are just TOO BUSY to post ILK discount codes.

THEN you can choose one in your budget. Their product is excellent, also.

I’m sure there are MANY MORE good vendors that offer caps that I’m not mentioning, so hang tight for more suggestions!

My apologies to ILK vendors I did not mention! I don’t have much familiarity with caps. Please speak up!
Laurie
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Last edit: by Laurie.

Cali Botanicals 3 months 2 weeks ago #38055

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Oregon kratom is out of stock right now. I will keep an eye out for the restock. once they do its OK 20. im glad laurie knew of one
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Cali Botanicals 3 months 2 weeks ago #38091

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Yeah, I saw your note about their inventory AFTER THE FACT. But thanks for posting the discount code for us. Love their products when they have stock. Very good service as well. Hopefully Online Kratom had stock. Their capsules are very nicely done and I use them for my on-the-go caps aside from my little pill bottle powder kratom shots I blend in advance!

I use those pill bottle powder kratom shots A LOT! Life savers sometimes. I keep 4 loaded up in my purse. Like today while grocery shopping, I had cramping up as I got in line (prematurely). So I parked my cart in the store. Went out to the car and had a powder shot with some water. Ten minutes later I was starting to feel better and went to finish loading my cart up and breezed through the next 3 hrs. Kratom just STOPS sometimes. So weird.
Laurie
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Cali Botanicals 3 months 1 week ago #38299

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kckrat,

I was just poking around and found caps. natures cure is an approved vendor and I have not tried them yet but there are many on this forum that I trust that recommend them. good luck!
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